Languages
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English: Fluent
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Portuguese: Fluent
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Spanish: Fluent
2023 – 2026
National Account Manager & Customization Developer
Salus Secure Environments
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Developed an internal project management system using Power Apps.
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Designed a project workflow to track the project journey from lead to completion.
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Implemented improved communication methods to reduce email overload.
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Implemented customized platform solutions for project lifecycle management.
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Led end-to-end application rollout and ongoing system maintenance.
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Conducted organization-wide training and onboarding for the systems I created.
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Designed custom automations and notifications to update end clients on project status upon completion of designated stages, reducing staff workload.
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Developed a custom analytical dashboard to track project P&L.
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Designed financial reports to compare year-over-year sales.
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Performed regular system maintenance to ensure reliable performance and long-term stability.
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Implemented timely updates and enhancements to align the platform with evolving company needs.
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Leveraged AI tools such as ChatGPT, Recraft, and Redraw to create marketing collateral.
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Utilized tools such as CapCut, ElevenLabs, and Canva to produce instructional videos.
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Analyzed financial data to improve cash flow, resulting in fewer outstanding invoices.
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Oversaw billing and invoicing operations, maintaining accuracy and supporting efficient cash flow management.
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Directed logistics and shipment of manufactured products, ensuring smooth distribution and customer satisfaction.
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Served as the primary technical support lead, troubleshooting system issues and supporting all staff technology needs.
2021 – 2021
Operations Manager & Customization Developer
Coastal DCS
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Developed a cost estimator that calculated project costs per square foot.
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Engineered a solution to accurately estimate the materials needed for projects.
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Designed a secondary feature using JavaScript that sent estimates to designated emails and system folders.
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Developed a system that tracked the project journey from lead to completion.
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Managed the full lifecycle of application rollout and ongoing system maintenance.
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Conducted company-wide training and onboarding for newly developed systems.
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Conducted company-wide training and onboarding for newly developed systems.
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Maintained systems proactively to ensure consistent performance and long-term reliability.
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Delivered timely updates and enhancements to keep platforms aligned with evolving business needs.
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Designed custom automations that triggered based on set parameters and tracked project status.
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Developed financial reports for P&L to support profitability.
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Performed regular financial forecasting analysis to guide business planning.
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Oversaw invoicing and billing processes, supporting smooth cash flow and financial accuracy.
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Maintained vendor relationships and gathered quarterly pricing updates to keep project cost data current.
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Led material procurement efforts, ensuring timely sourcing and cost-effective purchasing.
2021 – 2022
Purchasing Manager & Customization Developer
Collier Seawall and Dock
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Digitized a previously manual process, accelerating the project lifecycle from one year to four months.
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Developed an internal collaboration system that streamlined project discussions and reduced email volume.
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Developed a system that provided visibility into project statuses across permitting, production, and billing stages.
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Enabled real-time access to project information for sales teams to improve client communication.
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Provided accounting and invoicing teams with clear insights into project progress to support accurate billing.
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Independently managed the rollout of systems and workflows across departments, clearly defining each team’s roles and responsibilities.
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Proactively maintained systems to ensure optimal performance and long-term reliability.
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Implemented timely updates and enhancements to keep platforms aligned with evolving business requirements.
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Designed a map feature that provided production teams with clear insight into permitting status and project delays.
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Developed a tool that allowed sales teams to communicate project progress, fostering transparency, confidence, and realistic expectations.
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Fostered vendor relationships and collected quarterly pricing updates to maintain up-to-date project cost information.
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Directed material procurement activities, ensuring timely acquisition and cost-efficient purchasing.
2018 – 2021
Product Specialist & Learning & Developer Expert
Wix.com
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Oversaw training for international teams in Guatemala, the Philippines, and the U.S., with groups ranging from 30–150 experts both in person and online.
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Trained Wix Force by creating and maintaining LMS content, managing user permissions, and developing custom reports.
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Collaborated with QA and product specialists to develop product training using tools such as Docebo and Hickory.
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Created instructional resources and tracked training effectiveness using data-driven performance metrics.
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Partnered with QA and developers to improve user experience and support product development.
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Compiled Tableau reports to inform stakeholders and support ongoing QA and operational monitoring.
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Provided advanced support for complex issues beyond standard resolution, managing escalations and ensuring timely outcomes.
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Wix Force training covered a wide range of topics, including SEO, digital marketing, Facebook Ads, customer care, DNS, CRM, and the full suite of Wix front-end and back-end tools.
2014 – May 2015
Lead Sales Specialist /
Bose
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Directed shift operations, optimizing sales floor performance and team efficiency.
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Recruited and trained specialists, coaching staff on advanced sales techniques to drive revenue.
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Led customer engagement initiatives and delivered persuasive product demonstrations.
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Managed sales transactions using the POS system and maintained accurate inventory via Bose software.
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Oversaw high-end product intake and ensured consistent merchandising standards.
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Resolved warranty claims and de-escalated challenging customer situations, maintaining client satisfaction.
WORK EXPERIENCE
VOLUNTEER
LIFE WITH LIFE CHURC / VIDA CON VIDA
Sound Technician – Volunteer
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Set up, tested, and maintained audio equipment before services and events.
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Operated soundboard and adjusted live audio levels to ensure clear sound throughout the service.
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Recorded services and followed production cues to support pastors, worship leaders, and special segments.
Homeless Outreach – Volunteer
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Prepared and served hot meals to individuals in need.
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Set up and organized food service stations and equipment.
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Assisted with clothing distribution and engaged with individuals to provide encouragement and support.
Youth Ministry – Volunteer
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Mentored teens through group discussions, one-on-one support, and spiritual guidance.
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Assisted in the planning and execution of youth camps and events, including logistics, budgeting, and supervision.
SKILLS
Areas of Expertise
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Power Apps Development
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B2B Sales Strategy
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Enterprise Account Management
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Sales Forecasting
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Pipeline Management
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Contract Negotiation
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CRM Tools
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Client Relationship Building
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Cross-functional Team Leadership
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High-Ticket Sales
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Inventory & Cost Control
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Agile Tools (Monday.com)
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eLearning Program Design
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Email Marketing
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Wix Website Design
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Logic Pro, Pro Tools, Reason
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Adobe Premiere, Snagit, iMovie, Capcut
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Audio Production
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Team Coaching & Mentoring
ACHIEVEMENTS & CERTIFICATIONS
Achievements
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Promoted to Lead Sales Specialist in under one year at Bose
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Wix: Advanced Troubleshooting Expert, Soft Skills Mentor, Quality Assurance Expert, L&D Expert
Certifications
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Linked in:
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Being the Best You: Self-Improvement Modeling
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Smartsheet Essential Training (2022)
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Creating a Coaching Culture
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Developing a Learning Mindset
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Linked in:
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Flutterflow for Beginners: Easy to Follow, No BS Course.
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FlutterFlow & Firebase Crash Course - Build Your First App
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